Assertiveness for Customer Service Excellence

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The Career Advancement Programme in Assertiveness for Customer Service Excellence is a crucial course that equips learners with the essential skills to excel in the customer service industry. This 5-unit course is designed to meet the growing demand for assertive customer service professionals who can effectively handle customer complaints and provide excellent service.

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AboutThisCourse

By taking this course, learners will gain valuable skills in communication, conflict resolution, and emotional intelligence, enabling them to advance their careers and take on leadership roles. The programme is essential for those who want to build a successful career in customer service.

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CourseDetails

  • Building a Strong Foundation in Assertiveness
  • Understanding Customer Needs and Expectations
  • Effective Communication and Conflict Resolution
  • Developing a Growth Mindset for Success
  • Practicing Assertive Communication in Customer Service

CareerPath

Explore your career path in Assertiveness for Customer Service Excellence with our Plus Course.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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SkillsYoullGain

clear communication effective negotiation assertive response empathetic listening

CourseFee

PlusCourse £79
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  • DigitalCertificate
  • CourseMaterials
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ASSERTIVENESS FOR CUSTOMER SERVICE EXCELLENCE
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London School of Planning and Management (LSPM)
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05 May 2025
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